I started my career at Argos. This was 25 years ago. Before you could buy online. Before buy-online-collect-later. The sale happened if the product was physically in the shop, and did not happen if it wasn’t. The stores had small warehouses. The catalogue had thousands of SKUs. The maths was tight — you could not …
Read more “What Argos Taught Me About Forecasting (That Most Businesses Still Miss)”
After a recent LinkedIn post about AI accuracy in franchise operations, the conversation went somewhere I did not expect. The most common response was not about artificial intelligence at all. It was about what happens after the efficiency arrives. One comment in particular stuck with me: “The risk is the savings just get absorbed into …
Read more “Measure What Matters to Your Customers, Not What Is Easy to Count”
Everyone is talking about agentic AI. Not the chatbot-answers-your-question kind. The new kind. AI that does not just advise — it acts. It processes a refund. It chases a late invoice. It triages a customer complaint, updates the CRM, and escalates to the right person. It reads the operations manual your franchisees never open and …
Read more “Before You Hire a Digital Agent; Fire a Bad Process”