I built a working system in five days last week. The kind of thing that would have been a six-month project with a small team a decade ago. I am genuinely amazed at what AI tools now make possible. And then I spent another five days making it actually safe to put in front of …
Read more “I Built a System in Five Days. Here’s What Took the Other Five.”
After a recent LinkedIn post about AI accuracy in franchise operations, the conversation went somewhere I did not expect. The most common response was not about artificial intelligence at all. It was about what happens after the efficiency arrives. One comment in particular stuck with me: “The risk is the savings just get absorbed into …
Read more “Measure What Matters to Your Customers, Not What Is Easy to Count”
Everyone is talking about agentic AI. Not the chatbot-answers-your-question kind. The new kind. AI that does not just advise — it acts. It processes a refund. It chases a late invoice. It triages a customer complaint, updates the CRM, and escalates to the right person. It reads the operations manual your franchisees never open and …
Read more “Before You Hire a Digital Agent; Fire a Bad Process”
Last night I attended my first meeting of the MK AI Users Group — I’d been a member for a while but finally made it along. It was hosted by Aiimi at their offices, which genuinely live up to their reputation as one of the best working environments in Milton Keynes. Stephanie kicked things off …
Read more “The experience gap: why your next AI hire might be your youngest”