Human hand and robot hand reaching toward each other against a blue sky, symbolising the relationship between people and AI technology

Before You Hire a Digital Agent; Fire a Bad Process

by Colin ReesAI & Technology Strategy, Franchise StrategyPosted on Comments are Disabled

Everyone is talking about agentic AI. Not the chatbot-answers-your-question kind. The new kind. AI that does not just advise — it acts. It processes a refund. It chases a late invoice. It triages a customer complaint, updates the CRM, and escalates to the right person. It reads the operations manual your franchisees never open and …

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Senior specialist mentoring a young professional at a laptop in a modern office

The experience gap: why your next AI hire might be your youngest

by Colin ReesAI & Technology Strategy, LeadershipPosted on Comments are Disabled

Last night I attended my first meeting of the MK AI Users Group — I’d been a member for a while but finally made it along. It was hosted by Aiimi at their offices, which genuinely live up to their reputation as one of the best working environments in Milton Keynes. Stephanie kicked things off …

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