At Domino’s, we once had an idea. Show each store what was being added to a customer’s shopping basket — before the customer hit order. The thinking was simple. If the store could see what was likely coming, they could start making the pizza in advance. They could get ahead of the rush rather than …
Everyone is talking about agentic AI. Not the chatbot-answers-your-question kind. The new kind. AI that does not just advise — it acts. It processes a refund. It chases a late invoice. It triages a customer complaint, updates the CRM, and escalates to the right person. It reads the operations manual your franchisees never open and …
Read more “Before You Hire a Digital Agent; Fire a Bad Process”
Last night I attended my first meeting of the MK AI Users Group — I’d been a member for a while but finally made it along. It was hosted by Aiimi at their offices, which genuinely live up to their reputation as one of the best working environments in Milton Keynes. Stephanie kicked things off …
Read more “The experience gap: why your next AI hire might be your youngest”